Shipping policy
Shipping Policy
Thank you for shopping with Elisabeths Gylne Pensel.
Production Time
Most products are made to order. Please allow 2–7 business days for production before your order is shipped.
Shipping
Orders are fulfilled by our trusted production partner and shipped worldwide. Shipping times vary depending on your location.
Estimated delivery times:
- Norway: 5–10 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary during holidays or due to customs processing.
Tracking
Once your order has shipped, you will receive a tracking number by email.
Customs and Import Fees
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Damaged or Lost Orders
If your order arrives damaged or appears to be lost, please contact us at elisabethsgylnepensel@gmail.com within 14 days of delivery so we can help resolve the issue.